An appointment app with a chat assistant
- Situation
- An appointment app for a beauty clinic is built with AI over a weekend. The privacy policy is written by the same tool. The database and language model are in the US.
- What happened?
- Users type their skin conditions and medications into the chat box. This means special category health data is transferred abroad; the text says nothing about it and no standard contract has been signed.
- Lesson
- Free-text fields collect unplanned data. Had the data flow been mapped before launch, a warning would have been added to the chat box, the transfer would have been safeguarded and the text would have reflected reality.
